FAQs

No, we are a distributor and wholesaler dealing directly with our retail partners.

We’d love for you to be a partner! Please contact us through our contact page to receive more information.

If you are purchasing for your retail store, please contact your local rep to place an order. If you are interested in purchasing items for yourself, you can shop most of our products online here!

Please contact your local rep for a catalog and price list or contact us directly through our contact page.

Always wash cotton kitchen towels and dish cloths before first use. This will remove any excess dyes and the natural oils that can hinder the absorbency of the towel. Washing will also cause the cotton fibers to bloom or open up, thus allowing the towel to become more absorbent. Do not use any fabric softeners. They tend to leave behind a chemical residue that will influence absorbency of the product. Wash your kitchen towels at least once a week or more, depending upon the frequency of use.  Machine wash in cold water, with like colors. Tumble dry, low and remove immediately. Use non-chlorine bleach when needed.

Machine wash cold with like colors on gentle cycle. Lay flat to dry.

Yes, many of our products are imported. We responsibly source and manufacture our products in a few different countries, including China. We are able to effectively control product quality from our Shanghai office. 

We will review all return claims on a case-by-case basis. Please call our customer service line at (610) 825-9321 or contact us via our contact page.

JRC Retail division is also referred to as RITZ Home division. RITZ Home products are synonymous with JRC Retail products. Our Home / Retail division sells under the following brands: RITZ, RITZ Royale, 1892 Grill, All-Clad, T-fal and KitchenWears. 

Warranty Coverage
The John Ritzenthaler Company (hereinafter referred to as the Company)
warrants that its products are free from defects in material and workmanship for a
period of 120 from the date of purchase (the Warranty Period) from the
Company or from an authorized reseller located in the United States. This
warranty applies to the original purchaser of the product (the Customer).

Warranty Claims and Remedies
If, during the Warranty Period, the product exhibits a defect covered by this
warranty, the Customer may submit a warranty claim to the Company. The
Company will, at its discretion, either repair or replace the defective product with
a new or refurbished product of equivalent value, free of charge. The Company
reserves the right to use parts or products of similar quality to complete any
warranty repairs or replacements.

Exclusions and Limitations
This warranty excludes coverage for defects or damages arising from:
a) Incorrect installation, usage, or maintenance of the product.
b) Unauthorized modifications or repairs performed by non-Company personnel.
c) Accidental damage, negligence, abuse, or misuse of the product.
d) Normal wear and tear, including but not limited to minor scratches, dents, or
cosmetic damage.
e) Use of the product for commercial or rental purposes.
f) Damage caused by force majeure events, including natural disasters, acts of
war, or vandalism.

Warranty Claim Procedure
In order to initiate a warranty claim, the Customer is required to:
a) Contact the Company's customer service department within the Warranty
Period (120 days).
b) Provide proof of purchase, such as a valid sales receipt or order confirmation.
c) Describe the defect or problem encountered with the product.
d) Provide clear and detailed visual documentation of the product defect by
submitting an image or multiple images clearly showcasing the issue
encountered. The images should be of sufficient quality and clarity to enable the
Company's customer service representatives to accurately assess the defect.

d) Follow any additional instructions provided by the Company customer
service representatives.

Limitation of Liability
To the maximum extent permitted by applicable law, the Company shall not be
liable for any indirect, consequential, or incidental damages arising out of or
related to the product, including but not limited to loss of profits, loss of data, or
personal injury. The total liability of the Company, whether in contract, warranty,
negligence, or other legal theory, shall not exceed the original purchase price of
the product.